Terms and Conditions

Important information regarding Global Crop Radar alerts

Global Crop Radar is an automated decision-support system. Its alerts and scores estimate environmental favorability for infection, incubation, biological development or pest emergence based on the data available at the time of calculation and the assumptions of the relevant biological model.

Results may be affected by sensor error, missing, delayed or inaccurate observations, virtual-station calculations, spatial interpolation, weather-forecast uncertainty, local microclimate, incorrect or incomplete information regarding crop, BBCH stage, variety, sowing date, irrigation, field history or previous treatments, unconfirmed pathogen or pest presence, and the limitations of the biological model.

A high incubation score does not confirm that a disease or pest is present or that treatment is necessary. A low incubation score does not guarantee that the crop is free from disease or pest pressure. The confidence score reflects the reliability of the supporting data and calculation; it is not the probability that the disease or pest is present.

Global Crop Radar alerts must not be used as the sole basis for applying, selecting, dosing, mixing, timing or withholding a plant-protection treatment. The crop must be inspected in the field, and treatment decisions must be made following the recommendation of a qualified adviser certified for plant-protection products, or another professional authorised under the applicable legislation.

Only products authorised for the relevant crop and target organism may be used. The approved product label, application conditions, dosage, restrictions and applicable legislation must always be followed. Global Crop Radar does not replace professional agronomic advice, field diagnosis or official phytosanitary warnings.

Subscriptions and the 14-day money-back guarantee

Every subscription renews automatically at the end of each billing period until cancelled. You can cancel before the next renewal from your billing settings. Cancellation stops the next renewal; paid features remain available until the end of the current paid period. Taxes are included.

14-day money-back guarantee: request a full refund within 14 days after your first new paid subscription begins. The guarantee may be used once per customer, organisation and related accounts. It does not apply to renewals, upgrades, usage charges or repeated subscriptions and may be refused in cases of fraud or material abuse. This guarantee is additional to any mandatory consumer withdrawal or refund rights.

Alternative dispute resolution (SAL)

If you are a consumer, you may submit a complaint to the alternative dispute resolution entity of the Romanian National Authority for Consumer Protection (ANPC) through its electronic platform, reclamatiisal.anpc.ro. The procedure is voluntary and does not affect your right to go to court.

Who operates the service

Operated by Syswin Solutions S.R.L., Str. Biharia 26, 3rd floor, Sector 1, Bucharest, Romania · Trade register no. J40/12898/2012 · CUI 30870108